Product Support
User Manuals
Downloads
- Universal Time Clock Version 2.5 — Update
- Universal Time Clock / TotalPass — QuickBooks Plug-in Version 2.0.22
- Universal Time Clock — Paychex Online Payroll Export Version 1.2.0
- Universal Time Clock — Setup Wizard for USB and Direct Ethernet Connection
- Universal Time Clock / TotalPass — ADP Export Program Version 1.0.12
Troubleshooting Tips
- Disable Daylight Savings on the SBA or SB-100
- Change the Time on the SBA or SB-100
- Unable to Access the Time Clock Software Using Ethernet – SB-100 PRO / RTC-1000 / TotalPass
- Set a Static IP Address on TotalPass or the Universal Time Clock
- How to Find the Subnet Mask, Gateway, and DNS
- Setup QuickBooks To Track Time And Use Time Data To Create Paychecks
- How to Ping a Network Time Clock on a Mac or Windows PC
- QuickBooks Plug-in Stops Working After Updating QuickBooks
- Removing a Static IP address on an RTC-1000 or SB-100 PRO and making it Dynamic
- Deleting and Adding New Employees on an SB-100 PRO / RTC-1000 Universal Time/TotalPass P400
- Access Time Clock Externally through the Internet (Port Forwarding) – SB-100 PRO / R/TotalPass P400
- How to Look up the Clock Serial Number – SB-100 PRO / RTC-1000, TotalPass
- How to Look up the Software Version – SB-100 PRO / RTC-1000/TotalPass P400
- Set Up a Direct Ethernet Connection to your PC – SB-100 PRO / RTC-1000 Universal Tim/TotalPass P400
- Save a Backup of your Time Clock Data – SB-100 PRO / RTC-1000 Universal Time Clock/TotalPass P400
- Automatic Lunch Deduction Explained – SB-100 PRO / RTC-1000 Universal Time Clock /TotalPass P400
- Automatic Lunch Deduction Explained – SB-100 PRO / RTC-1000 Universal Time Clock / TotalPass P400
- Assigning Employees to a Supervisors – RTC-1000 Universal Time Clock / TotalPass P400
- Assigning Employees to a Supervisors – RTC-1000 Universal Time Clock/ TotalPass P400
- KB0156: Using Job or Tip Input – RTC-1000 Universal Time Clock/TotalPass P400
- RTC-1000 \ SB-100 PRO Upgrade and Upgrade Name Changes Starting With Version v2.5
- Troubleshooting Port Forwarding / Remote Connection with Universal Time Clock/ TotalPass P400
- CSV Export and Non-worked / Accrual Hours – SB-100 PRO / RTC-1000 Universal Time Clock
- “PIN Number Assigned to Another Employee” Message – RTC-1000 Universal Time Clock
- ADP Export Nothing Exported – SB-100 PRO / RTC-1000 Universal Time Clock
- QuickBooks Plug-in Error – “Windows Vista QuickBooks Plug-in Could not be Started” or ” User Account Control (UAC)”
- QuickBooks Plug-in – Disable the Access Company File Certificate Screen in QuickBooks
- QuickBooks Plug-in: Time Data Not Imported into the Quickbooks Timesheets after Employees are Synchronized
- QuickBooks Plug-in – Menu Options Do Not Appear in QuickBooks after Installing the Plug-in.
- QuickBooks Plug-in Error – “Visual C++ Runtime Error” in QuickBooks after Uninstalling the QuickBooks Plug-in
- Error: “Attempt to Connect Failed” with PIN Entry Ethernet Time Clocks
- Unable to Access the Internet After Using the Time Clock Setup Wizard – SB-100 PRO / RTC-1000 Universal Time Clock
- Reset the Software Admin Password -SB-100 PRO / RTC-1000 Universal Time Clock/TotalPass P400
- USB Connection Issues – SB-100 PRO / RTC-1000 Universal Time Clock
- Assign Proximity Badges – SB-100 PRO / RTC-1000 Universal Time Clock/TotalPass P400
- Print Employee Timecards on Separate Sheets – SB-100 PRO / RTC-1000 Universal Time Clock