Technical Support

One-Year Limited Warranty

Icon Time, Inc. offers the original purchaser a warranty for One (1) Year on Parts and Labor. Icon Time will repair and exchange parts for your unit free of charge in the USA in the event of a defect in materials or workmanship.

Please Note:
International customers are responsible for all shipping and customs-related costs for warranty claims and require a street address (no PO Boxes) and signature confirmation for delivery.

Parts

New or comparable rebuilt parts in exchange for defective parts for one (1) year beginning on the date of delivery.

Labor

Mail-in service for One (1) year beginning on the date of delivery.

Service

If adjustments or repair are required, purchaser must contact our customer service department within the warranty period detailing the request. The purchaser must provide model, serial number, and a copy of original purchase. If Icon Time decides a product requires service, Icon Time will issue a Return Material Authorization Number (RMA). Products may be shipped to Icon Time adequately insured, in their original packaging or equivalent, with shipping charges prepaid. Risk of loss or damage during shipping to Icon Time is the sender’s responsibility. Once we receive the equipment, it will be inspected, repaired as needed, tested, and returned using the same shipping method as when it was received. Return shipping costs of the repaired or replaced unit will be paid by Icon Time.

This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty work is rendered.

This warranty only covers failures due to defects in materials or workmanship that occur during normal use. It does not cover failures due to damage which occurs in shipment, or failures which are caused by products not supplied by Icon Time, or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification or service by anyone other than a factory service center, or damage that is attributable to acts of God.

No warranty is given for damages caused by external wiring indicating improper connection to power supply or line wiring, or for damages caused by spikes, power surges, brown outs, lightning, static electricity, or radio waves. Surge protectors are readily available to enhance and protect equipment performance following initial installation.

Icon Time shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. Duration of implied warranties, if any, is limited to one (1) year. Some states do not allow the exclusion of limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a problem with your Icon Time unit develops during the warranty period, contact the Icon Time Service Division, 9000 SW Gemini Drive, Beaverton, OR 97008.

There are no other express warranties except as listed above.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Icon Time, Inc.