Loading cart contents...
View Cart Checkout
Cart subtotal:

Registration Code not Recognized -TimeVue / TimeSource

KB0051: Registration Code not Recognized -TimeVue / TimeSource

Solution:

In certain situations, the software will not recognize your registration code after the software has been upgraded or installed. This may cause the software to run in Demo mode (limit of 5 employees has been reached). In order to resolve this issue, you need to copy a file from the CD to the TimeSource or TimeVue directory on your hard drive. Here are the steps:

If you have TimeSource:

  1. Load the TimeSource CD in the CD drive. Open Windows Explorer and browse to the ROOT of the installation CD.
  2. Click on the overlay.cab file to select it.
  3. Right mouse click and select copy.
  4. Browse to the TsourceV7 directory on the C: drive. The default location is C:\Program Files\TsourceV7.
  5. Double click on the TsourceV7 folder so that it is selected.
  6. Right mouse click and select paste. This should copy the overlay.cab file into this directory. Verify that the file has been copied.
  7. Highlight the newly copied overlay.cab file, right mouse click, and select properties.
  8. If present, remove the READ ONLY attribute at the bottom of the properties screen. Click Apply and Ok to close the properties window.
  9. Open the TimeSource program again and enter your registration code.

If you have TimeVue:

  1. Load the TimeVue CD in the CD drive. Open Windows Explorer and browse to the ROOT of the installation CD.
  2. Click on the overlay.cab file to select it.
  3. Right mouse click and select copy.
  4. Browse to the TimeVue directory on the C: drive. The default location is C:\Program Files\Icon Time Systems\TimeVue.
  5. Double click on the TimeVue folder so that it is selected.
  6. Right mouse click and select paste. This should copy the overlay.cab file into this directory. Verify that the file has been copied.
  7. Highlight the newly copied overlay.cab file, right mouse click, and select properties.
  8. If present, remove the READ ONLY attribute at the bottom of the properties screen. Click Apply and Ok to close the properties window.
  9. Open the TimeVue program again and enter your registration code.