Error: “Memory Full” when Polling in TimeVue

KB0090: Error: “Memory Full” when Polling in TimeVue

Solution:

The Icon Time Systems employee time clock can only hold a maximum of 200 employees. There may be situations when old employees still remain in the memory of the clock and they are taking up memory space. Here are the steps to fix the problem.

1. Remove the clock assignment to any new employees that you are trying to add to the clock.
2. Click on the Employees icon on the main TimeVue management screen and select the employee from the short-name drop down list.
3. In the Time Clocks section of the Employee screen, highlight the time clock name, and click the “x” icon to remove the clock assignment.
4. Follow the proper procedure to completely remove deleted employees from TimeVue. Go to this link: KB0065
5. Go back to the Employees screen in TimeVue and add back the clock assignment for the new employees that will be using the clock.
6. Click on the Employees icon on the main TimeVue management screen and select the employee from the short-name drop down list.
7. Click on the “+” icon in the Time Clocks section .
8. In the Assign Time Clock window, click next to the clock name to assign that clock back to the employee. Close the Employee screen.
9. Click on the Time Clocks icon in the main TimeVue management screen
10. Select the “Reset All Clocks” icon in the Time Clocks screen and click OK to mark all clocks for reset.
11. Go to Poll Time Clocks and try Polling All Clocks again.
12. NOTE: If the problem persists, there may be old, orphaned employees stuck in the memory of the clock. The only way to resolve this is to clear out the memory on the clock. Please call technical support for further assistance.