TotalPass Biometric Platinum Support Agreement

Advanced Features

Annual Hardware Maintenance

Icon Time Systems’ Annual Hardware Maintenance goes beyond the standard warranty, protecting your investment by providing repair or replacement for accidental damage.

Annual Software Maintenance

Icon Time System’s Annual Software Maintenance offers assistance with software maintenance releases from our Website. Maintenance releases provide patches and enhancements within the software version purchased. This program does not include upgrades to new versions, or software training.
Annual Telephone and Email Support

Annual telephone and e-mail support offers toll free assistance with the operations of your system Monday – Friday 5:00am – 5:00pm PST (national holidays excluded).
Toll Free Support Services are only available within North America.

Annual Remote Login and Troubleshooting Assistance Subscription

Offers toll free remote PC login assistance, Monday – Friday, 5:00am – 5:00pm PST, (national holidays excluded).