Call Us Toll Free: 1-800-847-2232

Annual Support Contracts and Services

Gold and Platinum Technical Support — Support You Can Count On

Icon Time Systems Annual Support Contracts allow you to optimize the convenience, productivity and peace-of-mind of your time and attendance system. With an annual support contract you have unlimited access to highly trained Technical Support Specialists on our toll-free support line. There is no limit to the number of times that you can call or the amount of time you may use.

Support contracts are available in two classes. The Annual Gold Support plan includes; unlimited telephone and email support, remote login assistance and troubleshooting, beyond your 30 day free support. The Annual Platinum Support subscription includes all of the advantages of Gold Support, but includes time clock hardware insurance, annual software version upgrades ($100 value), along with next day air replacement on case of accidental damage*.

Product Highlights

Read More About Support Contracts


+ Gold Technical Support

+ Platinum Technical Support


 

Icon Dealer Network - Where To Purchase Our Products

1-800-847-2232 - Call Now to Speak With a Time and Attendance Expert

Call us and we will be happy to connect you with a time and attendance expert who can answer all your questions, help you find the right product, and assist you in finding a dealer when you are ready to purchase. No pressure, let's just see if an Icon Time Systems' Time and Attendance Solution is the right fit for your small business.

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For Technical Support

Our dedicated technical support professionals are available Monday through Friday, 7:30 AM to 4:30 PM PT, to help you resolve any technical issues you may have. Please contact us by submitting your request via our online form, or by telephoning 800-847-2232. Free assistance is available for the first 30 days on new purchases, includes unlimited telephone and email support, remote login assistance and troubleshooting. Product registration will be required for our free 30-day assistance.

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Gold Support

Annual Gold Support – Subscription Based Service Agreement

 

Gold Support Includes:

  • Annual Software Maintenance
  • Unlimited Telephone and Email Support
  • Remote Login Assistance and Troubleshooting

Annual Software Maintenance

Icon Time Systems' Annual Software Maintenance offers assistance with software maintenance releases from our web site. Maintenance releases provide patches and enhancements within the software version you purchased. This program does not include upgrades to new versions or software training. As an alternative to web updates you may request one maintenance release via original media at a cost of shipping and handling only.

Annual Telephone and Email Support

Icon Time System's Annual Telephone and email Support subscription offers toll free assistance with the operations of your software on Monday - Friday, 7:30a - 4:30p Pacific coast time, (national holidays excluded).

Annual Remote Login and Troubleshooting Assistance Subscription

Icon Time Systems offers remote login assistance with the operations of your software on Monday - Friday, 7:30a - 4:30p pacific coast time, (national holidays excluded).

Toll Free Support Services are only available within North America.

Gold Support Terms and Conditions

Gold Subscription Terms, Conditions and Penalties 
Your Gold Support subscription is purchased as an annual contract and is intended to be renewed for the life of your product. Your subscription is non-refundable even if you stop using your product. If you allow your subscription to expire, the reinstatement of the Gold Support Subscription will be ineligible for the discounted Gold Support renewal rate. 
The terms of this agreement are subject to change. Each year this agreement is renewed under the terms and conditions in effect at the date of the renewal. 
Toll Free Support Services are only available within the United States of America.

Service and Support Address
Icon Time Systems
9650 SW Nimbus Avenue
Beaverton, OR 97008
Toll Free: 800-847–2232 option 1
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.icontime.com

Platinum Support

Annual Platinum Support — This is a prepaid, non-refundable service agreement.

 

Platinum Support Includes:

  • Annual Hardware Maintenance (Time Clock Insurance)
  • Annual Upgrade to the Latest Software Version
  • Annual Software Maintenance
  • Unlimited Telephone and Email Support
  • Remote Login Assistance and Troubleshooting


Annual Hardware Maintenance

Icon Time Systems' Annual Hardware Maintenance goes beyond the standard warranty, protecting your investment by providing repair or replacement for accidental damage.

Annual Software Maintenance

Icon Time System’s Annual Software Maintenance offers assistance with software maintenance releases from our Website. Maintenance releases provide patches and enhancements within the software version purchased. This program does not include upgrades to new versions, or software training.

Annual Telephone and Email Support

Annual telephone and e-mail support offers toll free assistance with the operations of your system Monday – Friday 7:30a – 4:30p PST (national holidays excluded).

Toll Free Support Services are only available within North America.

Annual Remote Login and Troubleshooting Assistance Subscription

Offers toll free remote PC login assistance, Monday - Friday, 7:30a - 4:30p PST, (national holidays excluded).

Platinum Support Terms and Conditions

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Have A Few More Questions?
We Are Here To Help!

Call us at 1-800-847-2232 and we will be happy to connect you with a Technical Support Specialist who can answer all your technical and support contract questions.
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