Our dedicated Technical Support Specialists are available Monday through Friday, 7:30 AM to 4:30 PM PT, to help you answer any technical questions you may have. Please contact us by telephoning 1-800-847-2232, or by submitting your request via our online form. Free assistance is available for the first 30 days on new purchases, includes unlimited telephone and email support, remote login assistance and troubleshooting. Product registration will be required for our free 30-day assistance.
Icon Time Systems Annual Support Contracts allow you to optimize the convenience, productivity, and peace-of-mind of your time and attendance system. With an annual support contract you have unlimited access to highly trained Technical Support Specialists on our toll-free support line. There is no limit to the number of times you can call or the amount of time you may use.
Support contracts are available in two classes. Gold Technical Support offers telephone and remote login support for your systems beyond your 30-day free support. Platinum Technical Support has all of the advantages of Gold Support but adds next-day-air replacement of damaged Icon Time Systems hardware.
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